Preventive maintenance
Once the UPS products have been placed, they constitute a crucial link in the power supply of a company or organization. They provide protection against power failures as well as security in the event of such a calamity, namely the security that the power supply can continue without interruption.
Periodic maintenance of the UPS is vital to ensure that the - usually large - investment in the emergency supply retains its value in the long term. Depending on the size of the system and the application, periodic maintenance is necessary once every three years (systems < 3KVA), once yearly (>3KVA) or even twice yearly. Only then is your investment in security guaranteed. ELINEX can provide a list of prices for preventive UPS maintenance.
Preventive and corrective maintenance in a clear contract
In a contract we agree to carry out preventive maintenance on a periodic basis. In addition, we guarantee that in the event of a failure we will be on-site within a specified number of hours to start repairing the system. The response time (number of hours) is agreed in consultation with the customer. With ELINEX Power Solutions the customer can even go a step further by requiring that the system is guaranteed to be repaired and up and running within a certain number of hours.
Helpdesk
Have you taken out a contract? Then, depending on the type of contract, the helpdesk is available to provide assistance either every business day during office hours or 24 hours a day, 7 days a week.
Registration and reporting
ELINEX Power Solutions can rely on a professional service organization and makes use of software applications built specifically for service organizations. We are able to inform our customers on a periodic basis of the status of their emergency power systems.
Outsourcing the entire management
If you have lots of emergency power systems in the field, ELINEX Power Solutions can relieve you of the responsibility for managing these systems. With the aid of software applications we can monitor the systems at a distance, carry out periodic maintenance and take remedial action in the event of failures. As our customer, you thus obtain optimal operational reliability with a minimum of effort.
